Year
2017-2019

Role
Product Designer

Work
Design Concept
User Research
Product Design
Prototyping

The Team
1 Product Manager (based out of Vancouver, Canada)
2 UX Designers (based out of Vancouver, Canada)
20+ Developers (based out of Shanghai, China)

“I need more control over my site”

Many companies utilized SAP Jam as either an intranet or a platform to connect with their customers. Utilizing our solution meant companies wanted to have everything branded to their liking and marketing needs. However, many company administrators voiced their frustrations in the lack finite control of branding and layout of their SAP Jam Collaboration and SAP Jam Communities sites. One of the biggest issues with the editing experience was a lack of visual previews that were to be applied to their live sites.

I was assigned to identify the biggest pain points of our current administrative experience and reimagine how administrators can customize their sites with a WYSIWYG (what you see is what you get) editor.

Acceptance Criteria

• Provide a preview for company and area administrators similar to what group administrators have for groups.

• Provide administrators with more control in customize their sites:

  • site-wide navigation

  • site-wide fonts

  • site-wide styles

01

Problem

• Initial vision

• Strategy and planning

03

Concepts and Validation

• User flows

• Ideation

• Sketches

• Prototype

• Mockups

• Design principles

• KPIs

04

UI Design & Testing

• User interviews

• Synthesis of data

• Focus and refinement

• Accessibility review

05

Finalize Project

• Refinement

• Hand-off

• Engineering support

06

Post Launch

• Receive feedback

• Review data

• Identify pain points and iterate